Frequently asked questions FAQs
FREQUENTLY ASKED QUESTIONS IN YOUR FIRST TIME WITH ETERNITY HOTEL
Download the full version of FAQs of Hanoi (Ha Noi) Eternity hotel here.
1. What is the hotel’s password to access Wireless Internet ?
The hotel provides FREE wireless Internet in every rooms. Our wireless Internet name is “Eternity hotel” or “ETERNITY HOTEL”. The password for both is 1111111111 (ten times * number 1) Please check with the receptionist
The hotel also has Public Internet corner inside the restaurant on the 1st floor. You can easily access printing, fascimile, photocopy machine with 5 papers limit. For 6 papers and more, please pay US$ 2 per 10 pages.
2. Can I smoke in my room ?
It will depend on smoking floor or not.
You can smoke in your room. Please open all windows in your room and toilet when smoking, use ashtray on the working table and do NOT let the ash be on the floor rug, do NOT let the table surface, the floor rug or the bed amenities burned by cigarette. The fine of US$ 15 will be applied when the table surface is damaged. The fine of US$ 150 will be applied if you tear or scratch the bed amenities and you are responsible for any damage to your room during your stay.
3. I need support at night?
There is always at least 1 receptionist in the Front Desk (24hrs). Please dial 111 or 112 or hotline 0906 347 666 for the hotel support during nights. The hotel provides free alarm setting service in early morning or calling airport transfer at midnight for guests.
4. I need to keep my luggage at Eternity hotel?
The luggage service is free of charge
5. We need tours in and around Ha Noi. How does Eternity hotel help us ?
The hotel has Free Tour Desk at the lobby. As its name, the travel consultant at Free Tour Desk will help you save time and money to visit any popular sites in Ha Noi. He/ she will help you enjoy your tours in the most relaxing way. In every rooms, there are 1 map and 1 selected tour list which make your visiting orientation better. Eternity hotel is the trusted and senior partner of tour companies and we guarantee we will book your tours at a cheaper price than you book tour with tour companies directly. The tours to Ha Long, Perfume Pagoda, Hoa Lu – Tam Coc departs daily.
The hotel has a good location for travellers. From the hotel, it takes you a few minutes on foot to 4 famous restaurants of Ha Noi: Sen Nam Thanh, “Ngon” (Vietnamese cuisine), Long Dinh (Japanese cuisine), Com Chay Nang Tam (vegetarian cuisine). The hotel is 200m from Ha Noi Railway Station, where you take a train to every regions of Viet Nam.