HOTEL REGULATIONS WHEN YOU ARE STAYING WITH US
Please read this brief guide. To make your online booking, simply follow the
directions, entering the details as prompted. Please allow 24 hours notice
prior to your expected arrival to process the booking. Confirmation of a
booking by the Client is deemed acceptance of these terms.In these Terms of
Business, the following words shall mean:- “Client” - the person, firm or
company making a booking or staying at the Hotel; “Hanoi Eternity Hotel” -
a hotel operated by Minh Tan JSC These terms apply to all bookings except
to the extent that specific terms apply for a particular booking. Details are
available on request from our reservations department 0906347666. Confirmation
of a booking by the client is deemed acceptance of these terms.
Prices All published rates include VAT or local service charges at
the current rate. Accommodation rates are per room per night with meal plans as
indicated.The Hotel reserves the right to alter prices for any reason up to the
date of booking or up to 12 weeks prior to arrival, whichever is the later.
After such dates, prices may only be altered to reflect a change in the rate of
VAT or local service charge and taxes or for any other reason outside of the
control of the Hotel, in which case the changes will be notified to the Client.
In the latter event, the Client may cancel the booking without cost.
Availability All rooms and rates offered by the Hotel are subject to
availability and the discretion of the Hotel manager. Limited numbers of
suitable rooms may be allocated to individual rates, packages or promotions
and, when these allocations are taken up, remaining available rooms may be
offered to the Client at a higher price.
Bookings Bookings must be guaranteed for the first night's
accommodation by a major credit or debit card, by payment of a deposit or by
agreement in writing with a company, travel agent or hotel booking
agency. At the discretion of the Hotel, full pre-payment may be
required. At least 3 working days are required to process credit and debit
card payments and 5 working days to process cheque payments.
Arrival and departure Bedrooms are usually available from 2pm local
time on the day of arrival. Check out is usually by 11am local
time. There may be occasions, at times of high demand, when our
Clients can check in and use all the hotel facilities, but the bedroom is still
Car parking The hotel does not provide car-parking, however there
are council controlled designated parking bays surrounding the hotel, please contact
the hotel direct who will provide you with the current parking tarrif.
The Hotel does not accept responsibility for damage to, or for theft from, or
for theft of vehicles parked outside Hotel premises. Whilst
happy to offer advice in relation to nearby parking areas the responsibility of
parking your vehicle lies solely with the client and the hotel accepts no
responsibility for parking fines incurred
Cancellations, amendments and non-arrivals Cancellations and amendments
for bookings can be made by contacting our reservations team on 0906347666.There
is no charge, and any deposit paid will be returned, if a guaranteed
reservation is cancelled at any time up to 2pm local time on the day of arrival
excluding advance purchase rates.In the event of non-arrival or cancellation
after 2pm local time and where the booking has been guaranteed, a charge
equivalent to one night's accommodation at the package rate at which the
reservation was made will be levied. Normal terms of payment apply to these charges.
For this purpose the Hotel reserves the right to set-off the amount
payable for such cancellation against the Client’s credit card without prior
notice or approval of the Client, where applicable.If the Hotel cancels before
2pm local time on the scheduled day of arrival, the Hotel's liability to the
Client will be no greater than the amount paid by the client in respect of any
booking. If the Hotel cancels after 2pm local time on the day of arrival, the
Hotel's liability will be limited to the charge for one night's accommodation.
Where possible the Hotel may but is not obliged nor will it be liable to
find alternative accommodation for the Client in the event that the Hotel is
unable to accommodate the Client.A cancellation number will be provided at the
time of cancellation and this should be retained for future reference.
Payment Settlement of the bill in full, less any advance payments
must be made prior to departure from the Hotel. Upon arrival the Hotel
reserves the right to request preauthorisation of the Client’s credit or debit
card or where payment is to be by cash, request the Client to place cash up to
an amount of 1.5 times the room rate multiplied by the number of nights
booked.All major credit and debit cards are accepted. Personal cheques are not
accepted as payment method. Company cheques are not accepted without prior
clearance. Please contact the Hotel prior to arrival. Accounts may only be
forwarded for payment on completion by the Client and formal acceptance by the
Hotel of an application for credit facilities, which may be withdrawn at any
time. Credit facilities are not offered to private individuals. All sums are
due for payment on presentation of the invoice. In the event of any query
relating to the invoice, the Client must notify the Hotel within 7 days of the
invoice date and the Client's obligation to pay all outstanding balances
immediately will not be affected.The Hotel may charge interest at a rate of two
percentage points per year above Bank of Scotland base rate on any outstanding
balance before and after judgement.Your credit card or billing account details
are only retained for the purpose of handling that individual transaction,
unless you ask us to keep these details for future purchases which you may make
through us. Personal Information and payment details may be used by the system
to determine automatically the appropriate way to fulfil your order.In order to
process a booking, your Personal Information and payment details may be passed
to third party service providers and, where we are lawfully requested to do so,
regulatory authorities. Such third party service providers will have access to
the Personal Information needed to perform the relevant service.
Children Children aged 15 years and under must be accompanied by a
responsible adult to ensure that the children's behaviour is appropriate for
other guests within the Hotel.Subject to the availability of suitable
accommodation, children aged 15 years and under stay free when sharing a room
with two adults, on the basis of one child per adult. Children sharing with one
adult or in their own room pay 50% of the adult rate. At the discretion of the
Hotel, children may be excluded from certain events or promotions where deemed
unsuitable or inappropriate.
Disabled guest rooms A number of our rooms offer modified facilities
for use by disabled guests. As needs do vary, guests are requested to check
with the Reservations Office on 0906347666 or direct with the Hotel before
Dogs and other Pets are accepted solely at the discretion of the Hotel and,
with the exception of guide dogs, are not allowed in public places. Clients and
guests are asked to check in advance with the Hotel. A small charge may be made
for each pet, except for guide dogs.The Client is responsible for controlling
the pet and will be liable for any damage, soilage or injury however caused by
Behaviour The Hotel reserves the right to judge acceptable levels of
noise or behaviour of Clients, guests or representatives, who must take all
steps for corrective action as requested by the Hotel. In the event of failure
to comply with management requests, the Hotel may terminate the booking or stop
any event immediately, in extreme circumstance the hotel reserves the right to
ask the client to leave the premises without being liable for any refund or
Discrimination It is the policy of the hotel not to discriminate on
the grounds of race, colour, nationality, creed, sex, marital status, age,
ethnic origin or disability. Clients, their employees, guests and all
sub-contractors engaged by or on behalf of the Client are expected to adhere to
this policy and the Hotel may, without incurring any liability to the Client,
remove from the Hotel any person or persons offending against this policy.
External purchases No wines, spirits, beers or food may be brought
into the Hotel or Hotel grounds by Clients, their guests or representatives for
consumption or sale on the premises without the express written consent of the
Hotel and for which a charge may be made by the Hotel.
Comments and complaints Any comment or complaint regarding the stay
should be made to the Dutyl Manager at the time of visit so that the matter can
be resolved immediately. Alternatively, write within 7 days to the Hotel's
Statutory requirements The Hotel is subject to statutory controls,
including those relating to fire, licensing, entertainment, health, hygiene and
safety. These must be strictly observed by Clients, their guests and
Liability Other than for death or personal injury caused by the
negligence of the Hotel, the Hotel's liability to the Client is limited to the
price of the booking. Unless the Hotel is liable under the above clause, the
Client indemnifies the Hotel from and against any and all liability and any
claims, proceedings or damages resulting or arising from the booking, event or
function, the Client, guests or any outside contractors of the Client.The Hotel
will not be liable for failure to perform to the extent that the failure is
caused by any factor beyond its reasonable control. The Hotel does not accept responsibility whatsoever for damage to, or
theft from, or theft of, vehicles parked on the hotel premises.Clients are
responsible for any damage caused to the allocated rooms, furnishings, utensils
and equipment in them by any act, omission, default or neglect of the Clients,
their guests or sub-contractors and will pay to the Hotel on demand the amount
required to make good or remedy any such damage.Third Party Liability:The Hanoi
Eternity Hotel does not accept any liability for services rendered by third
parties to Clients notwithstanding that such services may be arranged by the Hanoi
Eternity Hotel. Any claim, demand, charge, suit or damages which may be
incurred by the Clients or their guest (or any person claiming thereunder)
shall be made directly with such third parties and the Hanoi Eternity Hotel
shall render all reasonable assistance in this regard.
Insurance The client is recommended to have and is responsible for
insurance to cover cancellation, curtailment, and loss of baggage, personal
effects and money.
Dispute These terms will be construed in accordance with Vietnamese law and the Hotel and Client submit to the non-exclusive jurisdiction of the
Internet facilities Internet facilities are provided by third party
providers. Where these facilities are made available in Hotels, the Client
acknowledges that there may be disruption to the connection without prior
notice and the Hotel shall not be liable whatsoever for such disruption. The
Client further undertakes not to use the facility for any fraudulent purpose or
in connection with any criminal offence or in contravention of any licence and
will indemnify the Hotel against any claim demand suit prosecution arising
Website information Minh Tan JSC cannot accept responsibility for
any errors or omissions and reserve the right to cancel, amend or vary the
arrangements featured in the site without notice. Registered Office details: Hanoi
Eternity Hotel, 32 Yet Kieu St Hanoi Viet Nam
Star ratings In the absence of a worldwide hotel grading system, to
help you choose between Hotels we have allocated the Hotel a star rating.
Whilst in most cases these ratings confirm to those of motoring organisations
and local tourist boards, there are exceptions.
Groupon Promotions 2011 Strictly subject to availability at time of
booking. Not to be used in conjunction with any other offer or discount.
23. Our continental breakfast will be served daily on the at the Lobby daily during 07:00 a.m. – 10:00 a.m.
24. Room cleaning service will be provided during 09:00 a.m.-15:00 p.m. daily.
25. Wireless Internet Access is available on each floor with specified password and for Free of Charge.
CHECK-IN & CHECK-OUT
- Check-in time is since 14:00 and Check-out time is at 12:00. If you would like to stay more or late check-out, please inform us in advance.
SURCHARGE FOR EARLY CHECK-IN
- Early check-in before 14:00 is subject to room availability
- Early check-in before 8:00 AM: a charge of 75% of room rate per night shall be applied.
- Early check-in after 8:00 AM: a charge of 50% of room rate per night shall be applied.
- Early check-in before 5:00 AM: a charge of 100% of room rate per night shall be applied
SURCHARGE FOR LATE CHECK-OUT
- Late check-out before 16:00, a charge of 30% of room rate per night shall be applied
- Late check-out from 16:00 to 18:00, a charge of 50% of room rate per night shall be applied.
- Late check-out after 18:00, a full charge of room rate per night shall be applied.
- For children under 6 years old: Free of Charge (sharing beds and meals with parents)
- For children from 6 - 12 years old will be charge 50 % as adult rate (sharing bed with their parents).
- For children from 12 years old upward will be charged as adult policy.
- Visa, Master Card, JCB, all Vietnamese bank cards are accepted, Cash.
Eternity hotel provides international dialling (IDD - ) and domestic dialling from your room.
To call SDD/ mobile phone, please call 0- Area code – Phone number
For example, to call the number 39276789 in Ho Chi Minh city (province code: 8), you dial: 0-08- 39276789
For each Vietnamese province dialling code, please ask the hotel receptionists or check on the Internet by yourselves.
Remember the Ha Noi dialling code is 4 and for Ha Noi internal calling, you do not need to dial 4 before your number.
For example, to call the number 38263646 in Ha Noi (province code: 4), you dial:
To call IDD, please call 0- 00- Country code - Area code– Phone number
For example, to call the number 89001234 in Australia (Country code: 61-area code 3), you dial:
0-00- 61-3- 89001234
For each Country dialling code, please ask the hotel receptionists or check on the Internet by yourselves.
You can pay your IDD bill when you check-out the rooms.
To call the hotel Receptionists, you dial: 111 or #
To call other room, you dial the room number. For example, to call your friends staying in room 403, you dial: 403